Q: What shipping options are available?
A: We offer free delivery . Delivery times vary depending on your location and the products chosen.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier's website.
Q: Do you ship internationally?
A: Yes, we currently ship to Canada, US and UK. Print On Demand (POD) products should normally occur in country where product was ordered,
How long does shipping take?
A: Shipping times depend on the shipping method and your location. Standard shipping typically takes 5-10 business days. Products from overseas can take 8-15 days. During stat holidays fulfillment may take an extra 3 days.
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Some exclusions may apply, such as personalized items.
Q: How do I return an item?
A: To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with instructions on how to proceed.
Q: Can I exchange an item?
A: Ordinarily no. Each item is made to order. Please contact our customer service for assistance with exchanges.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive the returned item. The refund will be issued to your original payment method.
Q: How can I contact customer service?
A: You can reach our customer service team via email at inksyncstore@gmail.com or through our website's contact form. We're here to help!
Q: What are your customer service hours?
A: Our customer service team is available from 9 AM to 5 PM, Monday through Friday. We strive to respond to all inquiries within 24 hours.
Q: Do you offer gift wrapping or special packaging?
A: Currently, we offer standard packaging.
Q: Can I cancel or modify my order?
A: Custom Cases are made to order and can fulfilled in as little as 15 mins. Please contact our customer service team as soon as possible to make any changes.